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Is there an available update to Office for Mac, but you just can’t install it because of the annoying INSTALL_VERIFICATION_FAILED_ALERT_info message? Well, it happens at times. However, it’s no reason for you to panic. After all, there are many ways to solve it.
What Is the INSTALL_VERIFICATION_FAILED_ALERT_info Error?
In some Office for Mac versions, the Microsoft Database Daemon and Sync Services play a vital role. Although they only work in the background, they still have to be closed to install any available updates. If you don’t disable them, there is a chance that you will encounter the Microsoft Office installation error INSTALL_VERIFICATION_FAILED_ALERT_info.
Now, if you encounter this error message, try the solutions we have suggested below:
Solution #1: Disconnect Your External Hard Disk Drive.
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Are you currently using an external hard disk drive? If you are, try disconnecting it first. And then, install the update again. Sometimes, external peripherals that are connected to your Mac may interfere with the update installation; hence you can’t proceed.
If no external hard disk drive is connected to your Mac, proceed to the next solution.
Solution #2: Close All Active Applications.
To close all active applications on your Mac, simply follow these steps:
Go to the Apple menu.
Select Force Quit.
The Force Quit Applications window should now open. Click on the application you want to close.
Choose Force Quit.
Repeat steps 1 to 4 until all active applications are closed.
Take note that if an application is forced to quit, all unsaved changes will be lost.
Solution #3: Double-Check If the Update Has Already Been Installed.
If you are seeing the INSTALL_VERIFICATION_FAILED_ALERT_info error message, it could mean that the update has already been installed. Therefore, you need not install it again.
To verify that you are not installing the same update, follow the instructions below:
Open any Office for Mac application. For example, you can launch Microsoft Word.
Go to the Word menu.
Select About Word. Take note of the software version. It should be displayed under the application’s name.
Close the About Word window.
Navigate to the Help menu.
Choose Check for Updates.
Press Check for Updates again.
Take note of the update version.
If the version of the software that was displayed in the About Word window is less than the update version, then it is safe to install the update. Otherwise, you need not do anything.
Solution #4: Check If Microsoft Is Listed Under Applications.
If you don’t see the Microsoft Office folder under Applications, then it is possible that Microsoft Auto Update cannot detect Microsoft Office on your Mac. This is why you are seeing the INSTALL_VERIFICATION_FAILED_ALERT_info error and cannot proceed with installing updates.
To make sure that the Microsoft Office folder is in the right location, here’s what you should do:
Open the Go menu.
Select Applications.
Check if the Microsoft Office folder exists.
If you don’t see it there, you need to find it and move it to Applications. Here’s how you do it:
Close all active and running applications.
Go to the File menu.
Select Find.
Make sure the search parameters are set to Any and Kind.
In the search field, input Office 2008 or Office 2011.
Hit Enter.
Find the folder in the search results. Drag it to your Desktop.
Navigate to the Go menu.
Choose Applications.
Drag the folder from your Desktop to Applications.
Solution #5: Check If You Are Using the Correct Language Settings.
It is important that the language of the update file you downloaded matches the current installation language of your Office for Mac. To verify that your language settings are correct, follow these steps:
Go to the official page of Microsoft for Mac.
At the topmost portion of your screen, check the country setting if it matches the language of the Office for Mac that is currently installed.
Navigate to Downloads.
Open Office for Mac Updates.
Go to Available Downloads and select the update version of the product you want.
Hit Download Now.
Solution #6: Uninstall and Reinstall Office for Mac.
If the first five solutions still don’t fix the problem, you will have to uninstall and reinstall Office for Mac. But before you do that, make sure you have your product key with you. Otherwise, you will have problems in the long run. To uninstall and reinstall Office for Mac, check the guide below.
Microsoft Office 2008:
Close any active or running applications.
Open the Go menu.
Select Applications.
Drag the Microsoft Office 2008 folder to Trash.
Navigate back to the Go menu.
Choose Home.
Select Library and click Preferences.
Open Microsoft and select Office 2008.
Drag the Microsoft Office 2008 Settings.plist file to Trash.
Restart your Mac.
Once your Mac has successfully rebooted, reinstall Office 2008.
Microsoft Office 2011:
Close and exit any running applications.
Open the Go menu.
Select Applications.
Drag the Microsoft Office 2011 folder to Trash.
Navigate back to the Go menu.
Choose Home.
Open Library.
Click Preferences.
Drag the Microsoft folder to Trash.
Restart your Mac.
As soon as your Mac has successfully restarted, reinstall Office 2011.
Solution #7: Get Rid of System Junk.
Sometimes, all you have to do is simply clear any unwanted files on your Mac. These files may not only consume valuable disk space but also trigger various Mac problems.
To effortlessly get rid of system junk, we suggest that you install a Mac cleaning tool. In just a few clicks, all unnecessary files on your system will be deleted.
Solution #8: Ask Help from Experts.
If all else fails, you may ask help from professionals. They can have a look at your Mac, figure out what’s causing the problem, and suggest the best possible solutions.
Wrapping Up
The next time you encounter the INSTALL_VERIFICATION_FAILED_ALERT_info error while trying to update Office for Mac, you should know what to do. You can always start with the easiest possible solution, which is to disconnect the external hard disk drive from your Mac. If it does not work, it’s high time that you sought help from experts.
Let us know which solution worked for you. Share it with us below.
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Discord is no doubt the most popular VOIP app in the gaming community. With over 90 million registered users, this ever-growing platform has a lot cool stuff to offer. However, many users are having problems with Discord such as Discord stuck on connecting. This can be rather frustrating, but it’s not hard to fix it at all. Here is a full guide for you to fix Discord not connecting issue quickly.
Why Discord connecting forever?
You may wonder why Discord stuck on connecting while your network is working just fine. Actually, there are a few things that prevent Discord from connecting.
Antivirus Software Third-party antivirus software is a known cause of various connection problems, especially McAfee.
Proxy Server Discord is based on a UDP (User Datagram Protocol) , so most proxy servers can not work with it.
VPN Discord only works on VPNs that have UDP.
Conflicting apps Many applications interfere with Discord such as Twitch.
Try these fixes:
If you get stuck on the connecting screen, there’s a few fixes you should try to help.
Fix 1: Restart everything
If your Discord keep connecting forever, sometimes it can be fixed with a simple restart. It really does the trick for most users.
Time needed: 5 minutes.
Restart your modem, router and computer to test the issue.
Restart your modem and router
Restart your computer
Launch your Discord to test the issue. If the issue still persists, press Ctrl + R to relaunch.
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If you can get past the connecting screen, then great! But if Discord still stuck on connecting, you can try the next fix, below.
Fix 2: Disable antivirus
You can add Discord as an exception to your Firewall and Antivirus software, or you can temporarily disable your Antivirus application to see if Discord not connecting issue still persists.
1. Temporarily disable your antivirus software or just uninstall it completely.
If you prefer to keep your antivirus software running, please make sure Discord is whitelisted. Alternatively, you can add the entire folder where Discord is installed to its list of exclusions.
Follow the links below to check how to do it:
Then run Discord again to check if the infinite connecting screen is gone.
Note: If you’re using F-Secure, you need to turn off its Browsing Protection, for this feature can cause Discord not connecting issue. You need to toggle off Browsing Protection in F-Secure.
2. Allow Discord running through Firewall.
1) Type firewall in the search box and click Firewall & network protection.
2) Select Allow an app through firewall.
3) Click Change settings. Then scroll down the list and tick Discord and select OK.
Note: If Discord is not in the list, you can click Allow another app and select Discord and click Add.
Fix 3: Disable proxies
Go to your proxy settings, and ensure that no proxies are enabled. Proxies can block Discord, thus causing Discord not connecting issue.
Windows:
1. On your keyboard, press Win + R to open the Run box. Type inetcpl.cpl and hit Enter.
2. Click the Connections tab, then click LAN settings.
3. Select Automatically detect settings, and uncheck Use a proxy server for your LAN. Then click OK to apply.
4. Relaunch your Discord to see if the issue still persists.
Mac:
1. Click the Apple logo and select System Preferences, then select Network.
2. From the left pane, select the network service you’re using , then click the Advanced button.
3. Select the Proxies tab then uncheck all protocols under Select a protocol to configure then click OK once done. Make sure you have no Proxies enabled
5. Launch your Discord to test the issue.
Fix 4: Check your VPN
Discord only works on VPNs that have UDP. Some VPNs have the UDP function such as Express VPN and Nord VPN, you can enable UDP to make your VPN work with Discord. (You can get NordVPN coupons and promo codes to get a discount). NordVPN is a well-known VPN around the world. If you purchase it right now, you can get 75% off.
Windows:
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Express VPN
Open your Express VPN app > Click the hamburger menu button > Options > Protocol > Choose UDP.
Nord VPN
Open your Nord VPN, then go to Settings > Advanced > Protocol > Choose UDP
Mac:
For Mac users, Prefer UDP over TCP will be on by default. You can check if this option is turned on: go to Preferences > make sure Connection: Prefer UDP over TCP is on.
What’s the difference between UDP and TCP ? UDP – User Datagram Protocol – FAST UDP concerned with speed. There’s no error correction, simply receiving packets with no retries. If you’re streaming a video or playing a video game online, it’s recommended to use UDP. TCP – Transmission Control Protocol – RELIABLE TCP is more concerned about accuracy. It allows devices to send and receive an ordered and error-checked stream of packets. This results in increased reliability at the expense of latency.
Fix 5: Disconnect from Work or School network
Discord could be blocked if you’re on a work or a school network. The network administrator is implementing the blocking to prevent you from accessing Discord while on their network. So it’s better you disconnect from those networks, and use your mobile data until you can access a public or home network.
Alternatively, to get past the blocking, whether it’s a connection blocking or content blocking, you can use a VPN with a UDP option like Express VPNor Nord VPN.
Fix 6: Add an exception for Discord in Malwarebytes
Malwarebytes is a known cause to screw over your Discord. If you’re using Malwarebytes, you can make an exception for Discord.
1. Open your Malwarebytes application.
2. Go to Settings and click the Exclusions tab.
3. Click Add an exclusion and select Exclude a website. Then click Next.
4. Click Exclude a domain and enter the URL: http://cdn.discordapp.com.
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5. Click OK to confirm your changes.
Fix 7: Change your server region
If you can get past the connecting screen but Discord stuck on connecting to voice channel, you can try changing the region of your server. To change the server region, you’ll need to be an admin of the server.
1. Click the down arrow next to your server’s name to open its drop-down menu.
2. In the drop-down menu, select Server Settings.
3. Select Server Region option on the right side.
4. Choose another server region and click Save Changes.
5. Try reconnecting your server again.
Fix 8: Using a FlushDNS command
Releasing and Renewing IP and Flushing DNS (Domain Name System) can update your network information and is beneficial for fixing game server connection issues.
1. Type cmd in the Search box, then right click Command Prompt, and select Run as administrator.
2. In the Command Prompt window, type each of the following three commands and hit Enter. After running a command, please wait for 5 seconds for the system to respond then run the next one.
3. Close Command Prompt and try connecting your Discord again.
Fix 9: Conflicting apps
Your Discord not connecting can be caused by other conflicting software. For example, Twitch is a known application that interferes with Discord.
To check if you’re having an offending app with Discord, you can Press Ctrl + Shift + Esc (Windows) or Command + Option + Escape (Mac) to end all the background applications.
If your Discord still stuck on connceting, you need to perform a clean boot to further solve the problem (For Windows):
1. Type msconfig in the Search box and select System Configuration.
2. Click the Services tab and check the Hide all Microsoft services box, then click Disable all.
3. Select the Startup tab and click Open Task Manager.
4. Under the Startup tab, select each startup item and then click Disable.
5. Go back to System Configuration, click OK.
Finally, restart your computer to see if Discord not connecting issue still persists. If everything works out just fine, the great! But you will need to open System Configuration again to enable the services and application one by one to find out the problematic one.
If unluckily these methods above failed to solve your Discord stuck on connecting issue, you can clean reinstall Discord or head to WebRTC Troubleshooter Website to check if anything goes wrong with your computer.
Feel free to leave us a comment if you have any questions or suggestions.